Terror-proofing TECO

The St. Petersburg Times
By Paul De La Garza, Times Staff Writer
Published January 11, 2004

In the post-Sept.11 era of terrorist threats and color-coded warning levels, such security operations sound quaint. Now TECO is sending a warning: Those days are over.

Starting at midnight, the utility will deploy a private force of antiterrorism officers who will be highly trained and armed to the teeth.

Around the clock, nearly three dozen officers carrying 9mm handguns and AR-15 semiautomatic rifles will patrol TECO’s four power plants in Hillsborough and Polk counties. They are the only private guards allowed by the state to carry such rifles besides those protecting nuclear plants.

TECO’s armed force will be complemented by new sensor alarms, surveillance cameras and crash barricades. There are plans for better contact with law enforcement and federal Homeland Security officials. And TECO is beefing up efforts to gather intelligence on individuals or groups who could threaten its plants.

“When this deployment is made,” said Mike Middlebrooks, a senior security official at TECO, “we’re sending a message to the bad guy: Don’t come here!”

The heightened security follows a consultant’s study that exposed TECO’s vulnerability to terrorists and assessed the potential impact of an attack at its plant near the Port of Tampa. It could trigger a blackout throughout Florida, and economic losses in the Tampa Bay area could exceed $600-million a day.

If the attack damaged anhydrous ammonia tanks at the port, the results could be deadly. Another study found that as many as 37,300 people within a 3.3-mile radius of the port could be affected by the ammonia.

TECO officials say the study of the Gannon/Bayside power station by Critical Intervention Services Inc. in Clearwater reinforced what they knew: The terrorist threat at the facility is high, because old-style security plans were designed to address conventional threats, not aircraft hijackings and car bombings.

So tonight, the utility embarks on a new era of unprecedented security. Experts say the level of instruction the force received through CIS under a five-year, multimillion-dollar contract rivals the training of federal law enforcement and the military.

“The training you are providing to the security personnel at Critical Intervention Services (CIS), military personnel and law enforcement professionals is unmatched by civilian readiness training for the war on terror,” Agent Jerry D. White of the Protective Services Detail at U.S. Special Operations Command in Tampa wrote to CIS.

The utility expects to deploy more armed guards in the future. A new training program begins in February.

This past month TECO and CIS gave the St. Petersburg Times access to the training in Tampa and St. Petersburg. They want to publicize their plans to discourage terrorists.

* * *

It’s early Sunday morning and pouring rain. The day is dominated by news that U.S.-led coalition forces have captured Saddam Hussein.

Inside a hotel conference room in Tampa, K.C. Poulin, chief executive officer of CIS, leads the orientation for ex-military and ex-law enforcement officers who will make up TECO’s antiterrorism squad.

The group was culled from more than 700 applicants. The men – there are no women – underwent a grueling selection process, including IQ, psychological and drug tests, as well as criminal and credit background checks.

Poulin tries to instill a sense of pride in the group by saying they’re making history.

He says no other private security force in the industry has the type of antiterrorism training they will receive.

That claim cannot be independently confirmed.

As a rule, utility companies do not reveal their security plans. Progress Energy Inc., for example, would not discuss security at its power plants aside from acknowledging that there are armed guards at its Crystal River nuclear plant.

Assessing the potential effectiveness of TECO’s security plan to deter a terrorist attack also is difficult.

Jim Lewis, director of the Technology and Public Policy Program at the Center for Strategic and International Studies in Washington, said TECO’s security plan is impressive.

“This isn’t a race,” Lewis said. “It’s not who’s first. It’s more like, who’s passed the bar, who’s passed the exam, and it sounds like they’ve passed the exam.”

Literally.

To stay in the program, the antiterrorism officers must pass a written test. A typical question: According to the FBI, more than 88 percent of terrorist attacks in the United States are a) explosive or incendiary bomb attacks b) kidnappings c) armed assaults d) biological attacks or e) cyber attacks.

The answer is a.

The guards will earn between $25,000 and $30,000 a year after completing 245 hours of training. They will learn about issues ranging from hazardous materials to explosive devices. And each will be qualified to fire a 9mm Springfield XD handgun, .223-caliber AR-15 rifle and 12-gauge shotgun.

“You have taken on the responsibility of protecting our community,” Poulin tells the trainees. “If you should fail in that commitment, people will die, and the community as we know it today will stop functioning for an indefinite period of time.”

Middlebrooks, the TECO executive behind the project, boils it down.

“We’re giving you that responsibility,” he says, “because there are people all around expecting electricity to be on at the flick of a switch.”

* * *

The guards are a diverse group – some young, some old, some slim, some not. They smoke lots of cigarettes. Of the 40 candidates who started the program, six are cut.

The men revel in the military-style training. They acknowledge comments by the instructors with customary soldier grunts.

Their uniforms are gray, and their equipment consists of an arsenal of high-powered tools, including night vision goggles, infrared spotlights, long- and close-range digital cameras for surveillance, 9mm handguns and rifles.

For the TECO program, CIS obtained a waiver from the state to allow the guards to carry the handguns and rifles.

“In most instances,” CIS wrote to the state, “facility security officers are outnumbered and outgunned by the assault team. The only chance of survival they have is the ability to respond with firepower.”

Art Varnadore of the state Department of Agriculture and Consumer Services said he previously has granted a waiver for the AR-15 only to private security forces that guard the state’s three nuclear reactors.

He said he granted the waiver for the TECO officers because of their mission and training. The rifles cannot leave TECO facilities except for maintenance and use in training.

“If you’ve sat in on the training, and you know what they’re going to be guarding out there,” Varnadore said, “it ought to make you sleep better tonight.”

* * *

On a cold and windy day, squad members undergo weapons training at the Wyoming Antelope Club range in Pinellas Park.

“There are no innocent victims we can sacrifice for the greater good,” advises firearms instructor Rick Benn, a corporal in the Pasco County Sheriff’s Office. “If you’re going to shoot, don’t miss. If you’re going to miss, don’t shoot.”

The guards rarely miss. To qualify for the program, they must be 90 percent proficient in hitting their target.

The training doesn’t always go smoothly.

During an exercise at a TECO facility, the men are required to map the grounds. They appear lost and unorganized.

Poulin compares their mapping technique to a stroll in the park.

“Let’s do this like a team!” he says. “Do it right! We’re running out of time!”

Officer Julio Collazo, 34, emerges as a leader early on. The TECO squad has been divided into four units, and he has been placed in charge of Alpha Group.

Before moving to Tampa six months ago, Collazo worked security for the San Francisco Municipal Railway and underwent antiterrorism training.

Collazo said the TECO officers take the job seriously.

“We’re not messing around,” he said.

* * *

The vulnerability of the nation’s power system has been well-documented since Sept.11, 2001. TECO’s study reminded company executives that they needed to expand security beyond the use of unarmed guards.

“We needed somebody on our property who could respond to a major incident,” said Clinton Childress, senior vice president of human resources and services at TECO. “And we needed somebody to be proactive.”

TECO security turned to CIS, which has gained national acclaim for its innovative crime-fighting methods in high-crime neighborhoods, including Tampa. The company has been featured prominently in the Wall Street Journal and on ABC News.

Craig Gundry, vice president of special projects at CIS, wrote that the most significant result of a terrorist attack on the Gannon/Bayside power station would be economic damage and public frustration.

“An act of sabotage, resulting in indefinite interruption of operations, can create a severe power shortage throughout the Tampa-area grid,” Gundry said. “Depending on the nature of the sabotage, restoration of full-service power may take anywhere from days to six months or longer.”

CIS assessed various threat scenarios, including suicide aircraft attacks and armed assaults, and made recommendations.

TECO would not say precisely how much it is spending on the program. The equipment for the guards cost $100,000.

Spokesman Ross Bannister said the program will not affect electricity rates, because the cost is built into the company’s existing budget for safety and security.

Donald Tighe, spokesman at the federal Department of Homeland Security, pointed to the TECO program as a good example of how the private sector and government can work together to combat terrorism.

“In our free economy, there’s an incredibly broad range of points of vulnerability … and it sounds like a real acceptance of responsibility and commitment to the security that Tampa Electric has made, and we certainly applaud that kind of thing,” Tighe said.

Massoud Amin, a professor of electric and computer engineering at the University of Minnesota, said the TECO security effort is in line with steps taken by other utilities. He said utility companies took precautions to deal with the Y2K bug well before 9/11.

TECO has a separate division that deals with cyber threats.

Amin, an expert on security of the nation’s power supply, said that utilities have bolstered security since 9/11, so the country’s power grid is safer.

But because of the impact an attack would have on the American economy and psyche, he said, the country’s power supply remains a tempting target for terrorists.

“The sky is not falling,” Amin said, “but a lot remains to be done.”

Another Meaning to Homeland Security

By Nadra Enzi
January 2003

I had the pleasure of spending a weekend with the command staff and officers of Critical Intervention Services(CIS),a Clearwater, Florida prevention agency licensed to provide security and investigative services.

It began on January 24th, 2003, the same day the federal Department of Homeland Security officially opened doors for business.

I witnessed real, grassroots homeland security in action.

CIS resembles a combination private police/social service agency.

This combination, particularly applied to the needs of captive inner city housing residents, produces on-site assistance available 24 hours a day.

By building relationships with the community and even the Hillsborough County Sheriff’s Office, CIS has amassed impressive results.

Residents often call the CIS Operations Center instead of 911. Officers not only deter criminal activity but also provide non-security help to their clients. This creates a bond between the two that has lead to real improvement in a number of complexes customarily dismissed as lost causes.

The quality of the agency’s recruitment, training and field performance has led the local Sheriffs Office to request CIS officers to back up arrests and other law enforcement activity on protected properties. This is almost unheard of nationally. Like the general public, most law enforcement agencies regard private security as unintelligent, unreliable and frankly, unworthy of anything except the most menial tasks.

As a security writer, I am qualified to discuss this industry and communicate its truths to a populace that has little practical insight into its inner workings. My experiences as a professional in various security disciplines allows an “inside out” perspective when addressing safety topics.

CIS combination of private law enforcement with social service initiatives is at least two generations ahead of its peers in private security and traditional social services. While there are regular guards who patrol high crime communities, they are not empowered to actively route criminals from the premises. Truthfully, the average security guard is not competent enough nor equipped to confront career criminals. Many public and private social service agencies have case workers who regularly frequent the worst environments. Their clinical skills can correct individual and even family disfunction, but, unlike CIS officers, they cannot combat the overall environment that daily damages their clients.

Imagine the image and tactical knowledge of a protection officer guided by the temperament and concern of a social worker.

This fusion is what inner city landlords and their tenants experience every day when encountering CIS officers and their Character and Community Based Protection Initiative (CCBPI) philosophy.

The most hopeless neighborhoods can be changed, but only by those armed with the olive branch of friendship and the shield of professional protection.

The author is a security writer whose work is available on any search engine. He is a public safety officer at Savannah Technical College.

Contact: Nadra Enzi P.O. Box 11042, Savannah, GA 31412, (912) 412-3806, nadratwo@yahoo.com.

Violence divides America

Vi Menn (Engl. Translation)
They protect rich Americans

Violence divides America

America lives in fear of robber, violence and murder. Some people protect themselves with the help of professional security forces. Others isolate themselves behind walls in private communities.

Text by Inger Fermann

They are dressed in black commando uniforms, wear bulletproof vests and carry heavy revolvers. They are equipped with the very latest in surveillance technology and have specially trained dogs purchased from the French Armed Forces. As a rule, however, they do not need to use their 357 Magnums. They generally solve the problem before it gets to that stage.

These “men in black” are employed by one of the divisions of Critical Intervention Services (CIS), a private security company with headquarters in Tampa, Florida. They are trained to fight urban crime, but their methods are somewhat unconventional. Their real weapons are cooperation and dialog, rather than the use of force.

They work in high-crime urban areas in an America that feels increasingly terrorized by violence, burglaries and robberies. Shootings and gang wars on the streets and drug sales going on every street corner have led to an ever-larger number of Americans sitting isolated behind locked doors.

CIS goes into housing areas where neither the federal police nor conventional security companies are willing to work any longer. On their many patrols in these most dangerous neighborhoods, they eventually come to know the residents personally, and become friends with their kids, in particular.

Close contact

This was exactly the goal of K.C. Poulin, 30, in 1992, when he founded CIS with an initial capital of two thousand dollar, which he borrowed from his father. Since then, the company has grown tremendously, and now covers most of the areas requiring security efforts.

Poulin’s objective was to make especially violent neighborhoods safer places to live in. The basic concept was for his men to earn people’s confidence, establish a close, direct contact with a group of neighbors, regardless of race or color.

They do this by becoming friends with the kids, playing football or other games with them, and doing things like giving the poorest children Christmas presents. Their main job is to be a latter day version of the old style neighborhood cop.

“Their relationship with the kids is of crucial importance,” says Poulin, since after kids turn 13 or 14, it’s practically impossible to rehabilitate those who have already gone the wrong way.”

“We have to act now. Go out on the streets, get to know people who live in the roughest areas, and work with them,” Poulin declares.

His customers are generally the owners of rental apartments in problem neighborhoods. Poulin also wants to work with them, but expects them to do their share. One of his requirements for a contract with CIS is that the rental apartment landlords clean up the apartment houses and ensure that the outdoor lighting works.

This formula has produced results. In neighborhoods patrolled by CIS, criminality quickly decreases by half, and often completely disappears over time.

Golden ghettos

Rich Americans have found another solution to the problem of violence. Many of them have found contentment in splendid isolation, not just from the surrounding neighborhood, but from the entire society as well.

Up to 15,000 people live in each small, private community, built like bunkers, and surrounded by high walls. The few strategically-located “town gates” are thoroughly guarded, and the streets are patrolled day and night by armed community guards. The rules of the town are strict, and must be followed by all those who have chosen to live there.

The first golden, ghetto which set the standard for the others was built in 1968, in California, about 100 km from Los Angeles, by a few wealthy families. They called it “a little piece of paradise,” and built 4,800 homes of various sizes on a large area protected by a three-meter high wall and barbed wire.

Before anyone is allowed in through the gate, he or she is checked against a list of residents and guests. There is a limit of six guests a day for any resident. Residents are fined if they go for a walk in the area without their ID card.

Uniformity is the key word that controls everything. The color of the house, the hedges, the height of the grass—all must comply with the decisions of the management. Cars are not allowed to be driven in the area, and may not be parked outside a house, only in the garage.

Golden ghettos have golf and tennis courts, restaurants, clubs, swimming pools and schools. The only contact the residents have with the outside world is through their work. All this gives rise to a total rejection of deviations, and the isolationist mentality of the residents continues to increase.

Escape from reality

Today more than eight million people live in these communities throughout the United States. Instead of “a piece of paradise,” many people would rather call these communities, “a little bit of hell.”

“I can see the negative sides of this system, but we moved here to protect our two daughters,” says Paul Kastes, a member of the Board of Directors of East Lake Woodland, just north of Tampa.

“If you can afford this, you have a choice, just as you can choose a private or public school. We use newspapers and television to show our daughters what is happening in the world around us, and they see how fortunate they are to live here.

To Poulin, the head of CIS, this kind of talk is devoid of common sense.

“There is no logic in protecting yourself from these problems by locking yourself inside over-protective walls,” he explains.

“These problems will grow outside, and it is only a matter of time before they will hit these bunker communities as well. After all, these remain as ticking time bombs, and create an even larger gap between rich and poor in a country that already has a much too large gap.

“The kids in there grow up in a refuge, with an idea that life is a pretty picture. They are totally unprepared for the realities that exist in the real world, outside the high walls.

Poulin views America with concern, as a country where neighborhoods are separated from each other by electric fences and armed guards. “What is happening to the idea of a unified American nation,” he asks. “Are we trying to create a Disunited States?”

CIS STOP Operations in Response to Crime in Urban Communities

The O’Reilly Factor (1997)

Interview between Fox News Channel’s Bill O’Reilly and CIS President K.C. Poulin. The topic is CIS STOP operations in response to crime in urban communities. Originally aired on The O’Reilly Factor in 1997.

Video: O’Reilly Factor, Part 1

Video: O’Reilly Factor, Part 2